Policies for Marcia Robinson Tutor
At Marcia Robinson Tutor, we are committed to providing a safe, inclusive, and respectful learning environment for everyone. Whether you are an adult learner, a teenager, or a child, our policies ensure you have a positive and secure experience with us while learning English as an Additional Language (EAL) and improving your English skills..
Our Key Policies:
For detailed information on each policy, please explore the links provided above.
Privacy Policy
Introduction
At Marcia Robinson Tutor ("we," "us," or "our"), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.
Information We Collect
We may collect the following types of information:
Personal Information: Your name, email address, phone number, and payment details when you book sessions or contact us.
Usage Data: Information about how you use our website and services, including IP addresses, browser type, and usage patterns.
Recorded Sessions: All tutoring sessions are recorded for security purposes.
How We Use Your Information
We use your information for the following purposes:
To Provide Services: To schedule, conduct, and record tutoring sessions.
To Process Payments: To handle payments for sessions and packages.
To Communicate: To send you updates, confirmations, and other necessary information related to your sessions.
To Improve Our Services: To understand usage patterns and improve our website and services.
For Security: To ensure the security and integrity of our services.
Disclosure of Your Information
We may share your information with:
Service Providers: Trusted third-party providers who help us operate our website and services.
Legal Requirements: Authorities if required by law, or to protect our rights and your safety.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, we may transfer your data as part of the business transaction.
Your Rights
You have the following rights regarding your personal information:
Access: Request access to the personal data we hold about you.
Correction: Request corrections for any inaccurate or incomplete information.
Deletion: Request deletion of your personal data.
Objection: Object to the processing of your personal data in certain circumstances.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control these settings through your browser's preferences.
Data Security
We implement robust technical and organizational measures—such as secure data storage, encryption, and access controls—to protect your personal information from unauthorized access, use, or disclosure. Although no method of transmission over the internet is completely secure, we take every precaution to ensure your data is protected.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website and services signifies your acceptance of any changes.
Accessibility
Our website is designed to be accessible to all users. For details, please review our full accessibility statement available via the link at the bottom of our website or in the top menu.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us using the form on our website or via email.
Additional Policies
For further information, please refer to our other policies available on our website, such as our Data Protection Policy, Cancellation Policy, and Terms of Service.
Effective Date
This Privacy Policy is effective as of December 2024.
Last Updated: March 2025
Data Protection Policy
Introduction
At Marcia Robinson Tutor ("we," "us," or "our"), we take the protection of your personal data very seriously. This Data Protection Policy explains how we collect, use, store, and protect your information in compliance with data protection laws.
Data We Collect
We may collect the following types of data:
Personal Information: Your name, email address, phone number, and payment details when you book sessions or contact us.
Usage Data: Information about how you use our website and services, including IP addresses, browser type, and usage patterns.
Recorded Sessions: All tutoring sessions are recorded for security purposes.
How We Use Your Data
We use your data for the following purposes:
To Provide Services: To schedule, conduct, and record tutoring sessions.
To Process Payments: To securely handle payments for sessions and packages.
To Communicate: To send you updates, confirmations, and other necessary information related to your sessions.
To Improve Our Services: To analyze usage patterns and enhance our website and services.
For Security: To maintain the security and integrity of our services.
Data Storage and Security
We implement robust technical and organizational measures to protect your data from unauthorized access, use, or disclosure. This includes secure data storage, encryption, and access controls. While no method of data transmission over the internet is completely secure, we take every precaution to protect your information.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or internal requirements. Recorded sessions are stored securely and retained for a specific period for security purposes.
Your Rights
You have the following rights regarding your personal data:
Access: Request access to the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to the processing of your personal data under certain circumstances.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage these settings through your browser's preferences.
Disclosure of Your Data
We may share your data with:
Service Providers: Trusted third-party providers who help us operate our website and services.
Legal Requirements: Authorities if required by law, or to protect our rights and your safety.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, we may transfer your data as part of the business transaction.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Changes to This Data Protection Policy
We may update this Data Protection Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website and services signifies your acceptance of any changes.
Contact Us
If you have any questions or concerns about this Data Protection Policy, please contact us using the form on our website or via email.
Additional Policies
For more information, please refer to our other policies available on our website, such as our Privacy Policy, Cancellation Policy, and Terms of Service.
ICO Registration
We are registered with the Information Commissioner's Office (ICO) under registration number ZB830300. This ensures that we handle your data responsibly in compliance with data protection regulations.
Effective Date
This Data Protection Policy is effective as of December 2024.
Last Updated: March 2025
Cancellation Policy
Introduction
At Marcia Robinson Tutor, we are committed to providing a flexible and accommodating service for all our learners. Our cancellation policy ensures fairness and clarity regarding session cancellations, rescheduling, and refunds.
Cancellation Notice
To cancel a session without penalty, please provide at least 24 hours’ notice before your scheduled session. Cancellations made less than 24 hours before the session will be considered a late cancellation.
Late Cancellation/No-Show
Sessions canceled with less than 24 hours' notice or missed without prior notice (no-show) will be counted as used sessions and will not be eligible for rescheduling or refund.
Rescheduling
Sessions can be rescheduled with at least 24 hours’ notice without any penalty. Rescheduling requests made within 24 hours of the session time will be considered on a case-by-case basis and may be subject to availability.
Refunds
If you are not satisfied with your first session and you have already booked future sessions, you can request a full refund for the remaining sessions. After the first session, no refunds will be provided.
Discounts for Continuous Learning
To support ongoing learning, we offer the following discounts:
Book 5 sessions and get 5% off.
Book 10 sessions and get 10% off.
Book 15 sessions and get 15% off.
Session Recording
All sessions are recorded for security purposes. This helps ensure a safe and secure learning environment for both tutors and students.
Exceptional Circumstances
We understand that emergencies happen. Please contact us if you need to cancel or reschedule a session due to extraordinary circumstances, and we will do our best to accommodate you.
Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
Contact Us
If you have any questions or need assistance with cancellations or rescheduling, please reach out to us at sessions@marciarobinsontutor.co.uk.
Effective Date:
This Cancellation Policy is effective as of December 2024.
Last Updated: March 2025
Code of Conduct Policy
Introduction
At Marcia Robinson Tutor, we are committed to providing a positive, respectful, and safe learning environment for all students and tutors. This Code of Conduct outlines the behavior expected from everyone participating in our online English language tutoring sessions.
Expected Behavior:
Respect: Treat all participants with respect and courtesy. Discriminatory, offensive, or abusive language and behavior are not tolerated.
Punctuality: Be on time for all scheduled sessions. If you can't attend a session, inform your tutor or the administration in advance.
Appropriate Clothing: To ensure a comfortable and respectful online learning environment, all participants must wear appropriate clothing during sessions. This includes avoiding offensive or inappropriate attire.
Preparation: Come prepared for each session with the necessary materials and clothing with a readiness to learn.
Communication: Maintain open and respectful communication with your tutor. Provide feedback and raise any concerns promptly.
Session Recording
All sessions are recorded for security purposes. These recordings help ensure a safe and secure learning environment for both tutors and students.
Cancellation and Rescheduling
Please refer to our Cancellation Policy for details on how to cancel or reschedule a session.
Use of Technology
Ensure that you have a reliable internet connection and the necessary equipment (such as a computer with a microphone and camera) for online sessions. Use the provided platform and tools responsibly and appropriately during sessions.
Privacy and Confidentiality
Respect the privacy and confidentiality of all participants. Do not share personal information or session content without permission. For more information, please refer to our Privacy Policy and Data Protection Policy.
Changes to This Code of Conduct Policy
We may update this Code of Conduct Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
Accessibility
Our website is designed to be accessible to all users. You can read our full accessibility statement by clicking the link at the bottom of this page or in the menu at the top of this page.
Feedback and Complaints
We welcome feedback to improve our services. If you have any complaints or concerns, please contact us at help@marciarobinsontutor.co.uk.
Compliance
All participants must comply with this Code of Conduct Policy. Violations may result in warnings, suspension, or termination of services.
Contact Us
If you have any questions or need assistance, please reach out to us at help@marciarobinsontutor.co.uk. We are here to support your learning journey.
Effective Date:
This Code of Conduct Policy is effective as of December 2024.
Last Updated: March 2025
Confidentiality Policy
Introduction
At Marcia Robinson Tutor ("we," "us," or "our"), we are committed to maintaining the confidentiality and privacy of all personal information shared by our clients, tutors, and website visitors. This Confidentiality Policy explains how we handle and protect your information during our online English as an Additional Language (EAL) tutoring sessions.
Scope
This policy applies to all personal and confidential information we collect, use, and store, including:
Personal Information: Your name, email address, phone number, and payment details.
Usage Data: Information about how you use our website and services (e.g., IP addresses, browser type, and usage patterns).
Recorded Sessions: All EAL tutoring sessions are recorded for security and quality assurance.
Confidentiality Commitment
We are dedicated to:
Protecting the confidentiality of all personal information you provide.
Using your information only for the purposes it was collected for.
Ensuring that your information is not disclosed to unauthorized individuals or third parties without your permission, unless legally required.
Use of Confidential Information
We use your information to:
Provide Our Services: Schedule, conduct, and record online EAL tutoring sessions.
Process Payments: Handle payment transactions securely.
Communicate Effectively: Send you updates, session confirmations, and necessary information related to your learning.
Improve Our Services: Understand usage patterns and improve our website and tutoring offerings.
Maintain Security: Ensure the overall security and integrity of our services.
Disclosure of Confidential Information
We may disclose your information only under the following circumstances:
Service Providers: To trusted third-party providers who help us operate our website and deliver our tutoring services.
Legal Requirements: When required by law or to protect our rights, the safety of our users, or the security of our services.
Business Transfers: In the event of a merger, acquisition, or sale of a portion of our assets, your data may be transferred as part of the transaction.
Data Security
We implement strong technical and organizational measures to protect your information from unauthorized access, use, or disclosure. This includes secure storage, encryption, and strict access controls. While no method of internet transmission is completely secure, we take every precaution to safeguard your data.
Retention of Confidential Information
We retain your information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or internal requirements. Recorded sessions are stored securely and retained for a specific period for security and quality purposes.
Your Rights
You have the following rights regarding your information:
Access: Request access to the information we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request the deletion of your information.
Objection: Object to the processing of your information under certain circumstances.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You have control over cookie settings through your browser.
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content on these external sites.
Changes to This Confidentiality Policy
We may update this Confidentiality Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website and services indicates your acceptance of any changes.
Accessibility
Our website is designed to be accessible to all users. For further details, please refer to our full accessibility statement available via the link at the bottom of our website or in the top menu.
Contact Us
If you have any questions or concerns regarding this Confidentiality Policy, please contact us using the form on our website or by emailing us directly.
Additional Policies
For more information, please review our other policies available on our website, including our Privacy Policy, Data Protection Policy, Cancellation Policy, and Code of Conduct Policy.
ICO Registration
We are registered with the Information Commissioner's Office (ICO) under registration number ZB830300. This ensures that we comply with current data protection regulations and handle your data responsibly.
Effective Date:
This Confidentiality Policy is effective as of December 2024.
Last Updated: March 2025
Compliance Policy
Introduction
At Marcia Robinson Tutor ("we," "us," or "our"), we are committed to following all applicable laws and regulations. Our Compliance Policy outlines our commitment to ethical conduct and legal compliance in all our operations.
Compliance with Laws and Regulations
We adhere to all relevant laws and regulations, including:
Data Protection Laws: Such as the General Data Protection Regulation (GDPR), ensuring that your personal data is handled securely.
Privacy Laws: Protecting the confidentiality and privacy of your personal information.
Intellectual Property Laws: Respecting the rights of content creators and owners.
Key Policies and Practices
Our commitment to compliance is reflected in the following policies and practices:
Data Protection: We collect, use, and store personal data according to our Data Protection Policy. We are registered with the Information Commissioner's Office (ICO) under registration number ZB830300.
Privacy and Confidentiality: We protect your personal information as detailed in our Privacy and Confidentiality Policies. All tutoring sessions are recorded for security purposes and stored securely.
Conduct and Ethics: We maintain a respectful and ethical learning environment as outlined in our Code of Conduct Policy. All participants are expected to adhere to our standards of behavior and ethical conduct.
Accessibility: Our website is designed to be accessible to all users. You can read our full accessibility statement by clicking the link at the bottom of this page or in the menu at the top of this page.
Cancellation and Refunds: Our Cancellation Policy clearly outlines the process for canceling or rescheduling sessions.
Training and Awareness
We provide regular training and resources to our staff and tutors to ensure they understand and follow compliance requirements. This includes:
Ongoing education on data protection and privacy practices.
Updates on relevant laws and regulations.
Guidelines for maintaining ethical conduct and high standards of service.
Monitoring and Enforcement
We regularly monitor compliance with our policies and procedures through:
Internal audits and reviews.
Feedback from clients and tutors.
Addressing any violations promptly and appropriately.
Changes to This Compliance Policy
We may update this Compliance Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
Reporting and Contact Information
If you have any questions or concerns about our compliance practices, or if you need to report a potential violation, please contact us at report@marciarobinsontutor.co.uk.
Effective Date
This Compliance Policy is effective as of December 2024.
Last Updated: March 2025
Anti-Discrimination Policy
Introduction
At Marcia Robinson Tutor ("we," "us," or "our"), we are committed to creating an inclusive, respectful, and supportive environment for all our learners and tutors. This Anti-Discrimination Policy outlines our commitment to preventing and addressing discrimination in any form.
Policy Statement
We do not tolerate discrimination, harassment, or unfair treatment based on:
Race
Color
Religion
Gender
Sexual orientation
Gender identity or expression
National origin
Age
Disability
Marital status
Any other characteristic protected by law
Expected Behavior
All students and tutors are expected to:
Treat Everyone with Respect: Demonstrate respect and courtesy towards all individuals.
Promote Inclusivity: Foster an inclusive environment where everyone feels valued and respected.
Avoid Discriminatory Actions: Refrain from any behavior that could be perceived as discriminatory or harassing.
Reporting and Addressing Discrimination
If you experience or witness any discrimination or harassment, report it immediately. We are committed to addressing all reports promptly and effectively.
How to Report:
Contact Information: You can report incidents via email at report@marciarobinsontutor.co.uk, by phone at 07958 722 188, or using our contact form on the website.
Confidentiality: All reports will be handled with strict confidentiality to protect the privacy of all parties involved.
Investigation and Action
We will investigate all reports of discrimination or harassment and take appropriate action, which may include:
Mediation: Facilitating a mediation process between the parties involved.
Warnings: Issuing warnings to individuals found in violation of this policy.
Suspension or Termination: Suspending or terminating services for individuals who engage in discriminatory or harassing behavior.
Session Recording
All tutoring sessions are recorded for security purposes. These recordings help ensure a safe and secure learning environment for both tutors and students.
Data Protection and Confidentiality
We adhere to data protection regulations and maintain strict confidentiality for all personal information. For more information, please refer to our Privacy Policy and Data Protection Policy.
Accessibility
Our website and services are designed to be accessible to all users. You can read our full accessibility statement by clicking the link at the bottom of this page or accessing it via the main menu.
Compliance
We comply with all applicable laws and regulations regarding anti-discrimination. For more details, please refer to our Compliance Policy.
Changes to This Anti-Discrimination Policy
We may update this Anti-Discrimination Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our services indicates your acceptance of any changes.
Contact Us
If you have any questions or need further assistance regarding our Anti-Discrimination Policy, please contact us at report@marciarobinsontutor.co.uk or via phone at 07958 722 188.
Effective Date
This Anti-Discrimination Policy is effective as of December 2024.
Last Updated: March 2025
Safeguarding Policy
Introduction
At Marcia Robinson Tutor ("we," "us," or "our"), your safety is our top priority. We are dedicated to creating a secure and supportive online environment for all our learners, whether you are an adult, teenager, or child. This Safeguarding Policy outlines our commitment to protecting your welfare and well-being.
Policy Statement
We are committed to:
Ensuring the safety and well-being of all students during online tutoring sessions.
Creating a secure, supportive learning environment where every learner feels respected and can thrive.
Upholding the rights and safeguarding the interests of all learners, particularly children and vulnerable adults.
Responsibilities
Tutors and Staff: All tutors and staff are responsible for monitoring and supporting the well-being of students. This includes being vigilant for signs of abuse or neglect and taking immediate, appropriate action as needed.
Parents and Guardians: We value your partnership in supporting your child's learning. We encourage open communication between parents, guardians, and our tutoring team to promptly address any safeguarding concerns.
Safe Learning Environment
Session Recording: All online tutoring sessions are recorded for security purposes. These recordings are stored securely to help us maintain a safe learning environment.
Separate Sessions for Males and Females: To ensure comfort and focus, we offer separate sessions for male and female students when requested.
Reporting Concerns
If you have any concerns about the safety or well-being of a student, please report them immediately. We take every report seriously and will act promptly to investigate and address any issues.
How to Report:
Contact Information: Report any concerns by emailing us at safeguarding@marciarobinsontutor.co.uk or using the contact form on our website.
Confidentiality: All reports will be handled with strict confidentiality to protect the privacy of all parties involved.
Training and Awareness
We provide regular training and resources to our tutors and staff to ensure they understand and comply with safeguarding best practices. This includes:
Ongoing education on effective safeguarding procedures and emerging best practices.
Regular updates on relevant laws, regulations, and guidelines.
Clear internal guidelines for creating and maintaining a safe, supportive online environment.
Monitoring and Review
We continuously review our safeguarding policies and practices to ensure their effectiveness. This includes:
Regular internal audits and assessments.
Feedback from students, parents, and tutors.
Promptly addressing any concerns or issues raised.
Changes to This Safeguarding Policy
We may update this Safeguarding Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be amended accordingly. Continued usage of our services implies your acceptance of any updates.
Contact Us
If you have any questions or need further assistance regarding this Safeguarding Policy, please contact us using the information provided on our website.
Effective Date
This Safeguarding Policy is effective as of December 2024.
Last Updated: March 2025
Child Protection Policy
Introduction
At Marcia Robinson Tutor ("we," "us," or "our"), we are dedicated to safeguarding the welfare and rights of children and young people. This Child Protection Policy explains our commitment to providing a safe and secure environment for all young learners during online tutoring sessions.
Policy Statement
We are committed to:
Ensuring the safety and well-being of all children and young people during online tutoring sessions.
Creating a secure, supportive learning environment where children feel respected and can thrive.
Promoting the rights and welfare of children and young people in all our activities.
Responsibilities
Tutors and Staff: All tutors and staff members are responsible for the safety and well-being of children. This includes being vigilant for signs of abuse or neglect and taking immediate action if concerns arise.
Parents and Guardians: We encourage open communication and collaboration between tutors, parents, and guardians to support each child's learning and well-being.
Safe Learning Environment
Session Recording: Every online tutoring session is recorded for security purposes. These recordings are stored securely to help maintain a safe learning environment.
Separate Sessions for Males and Females: To ensure comfort and focus, we offer separate tutoring sessions for male and female students when requested.
Recognizing Signs of Abuse
Our tutors and staff are trained to recognize potential signs of abuse or neglect. These may include:
Unexplained injuries or bruises
Changes in behavior or mood
Signs of fear or withdrawal around certain individuals or situations
Neglect of basic needs such as food, clothing, or hygiene
Reporting Concerns
If you have any concerns about the safety or well-being of a child, please report them immediately. We take every report seriously and will act promptly to investigate and address any issues.
How to Report:
Contact Information: You can report concerns by emailing safeguarding@marciarobinsontutor.co.uk or using the contact form on our website.
Confidentiality: All reports will be handled with strict confidentiality to protect the privacy of all parties involved.
Training and Awareness
We provide regular training and resources to ensure our tutors and staff understand their child protection responsibilities. This includes:
Ongoing education on best practices and procedures for child protection.
Regular updates on changes to relevant laws and guidelines.
Clear internal guidelines for creating a safe, supportive online environment for young learners.
Monitoring and Review
We continuously review our child protection policies and procedures to ensure their effectiveness. This includes:
Regular internal audits and assessments.
Feedback from students, parents, and tutors.
Promptly addressing any concerns or issues raised.
Changes to This Child Protection Policy
We may update this Child Protection Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be amended accordingly. Continued usage of our services indicates your acceptance of any updates.
Contact Us
If you have any questions or need further assistance regarding this Child Protection Policy, please contact us using the information provided on our website.
Effective Date
This Child Protection Policy is effective as of December 2024.
Last Updated: March 2025
Contact Us
Contact
07958 722 188
Opening Hours
Mon - Wed
5:00 pm – 11:50 pm(GMT)
Friday
5:00 pm – 11:50 pm(GMT)
Saturday
5:00 pm – 11:50 pm(GMT)